As a commercial or retail parking operator we strive to maximize parking occupancy while at the same time reducing congestion and pollution. It is essential that customers can get out of the car and into the shopping centre quickly.
With over 45 years of experience in the car park management and operations, we have learned to use flexibility and technology to improve efficiency. By combining localized and standard operating procedures, a customized operational solution is developed for each site, addressing its unique features and requirements.
Worldwide, our approach and experience has given us a deep understanding of the individual needs of each property we operate. This enables us to tailor unique and effective parking solutions specifically for each car park. In India, we are associated with major builders and developers which includes DLF, Pacific, Oberoi malls, Virtuous Retail, Brigade, Prestige, Phoenix Market City, Inorbit malls, Nexus, Lulu, RMZ, Embassy etc.
Customer Service Excellence
Customer service is the most important pillar of effective car park management. With our global experience in parking operations, we have built a customer-first approach that ensures consistent service quality across all locations.
Our teams undergo specialized training focused on communication, behavior, response time, and customer handling — resulting in high customer satisfaction and strong loyalty. Secure Parking has earned several awards including “Best Agency of the Year” from Viviana Mall, Oberoi Mall, Phoenix Group, and multiple developers across India.
Uniforms and Grooming Standards
A car park is the “front door” of the property, and our personnel serve as brand ambassadors for each site. We follow strict grooming and uniform protocols ensuring staff appear professional, alert, and approachable. Each uniform is designed for visibility, functionality, and safety, with different styles for managers, attendants, cashiers, and valet staff.
Continuous grooming and behavior training ensures staff maintain the right posture, communication style, and customer-first approach at all times.
Valet Operations
Valet parking is a premium service, delivering convenience and a superior customer experience. Secure Parking’s valet operations are powered by skilled, certified drivers who undergo driving tests, behavior checks, and police verification.
Our valet parking is comprehensively insured and managed through our in-house valet management software, which tracks vehicle handover time, driver productivity, pick-up/drop alerts, and revenue. We operate valet services for malls, 5-star hotels, premium hospitals, corporate parks, and international airports.
Training & Workforce Development
Effective car park operations depend on trained and motivated staff. We hire individuals with the right aptitude and provide robust induction, on-site learning, and structured career growth through our proprietary Lakshya development program.
Training focuses on safety, customer handling, operations control, technology usage, and emergency readiness. Many team members have grown from entry-level roles to supervisors and managers — strengthening our operational excellence across India.
